Privacy Policy

At GhostDesk AI, we respect your privacy and are committed to protecting any personal information handled through our service.

What Information We Collect

As part of providing our AI missed-call answering service, we may collect and process:

• Business owner contact details

• Caller names and phone numbers

• Caller enquiry information provided during phone calls

• Email addresses used for enquiry delivery

• Subscription and payment details processed securely via Stripe

How We Use This Information

We use collected information solely for the purpose of:

• operating your GhostDesk AI phone assistant

• delivering enquiry summaries to you

• improving and maintaining the service

• managing subscriptions and customer support

We do not sell, rent, or share your information with third parties for marketing purposes.

Payment Security

All subscription payments are securely processed by Stripe. GhostDesk AI does not store or have direct access to your full card payment information.

Data Storage

Call enquiry summaries and customer details may be temporarily stored for service delivery, troubleshooting, and support improvements.

Your Rights

You may request access to, correction of, or deletion of your stored business information by contacting us at any time.

Terms of Service

By subscribing to GhostDesk AI, you agree to the following service terms.

Service Overview

GhostDesk AI provides an AI-powered missed-call answering and enquiry capture service for small businesses.

The service is designed to answer forwarded or unanswered calls, collect caller details, and send enquiry summaries back to the subscriber.

Service Limitations

GhostDesk AI is intended as a support tool and missed-call safety net.

While we aim to provide a reliable and professional service, GhostDesk AI does not guarantee:

• every caller will complete the conversation

• every enquiry will convert into a booking or sale

• uninterrupted service in the event of third-party carrier, network, or software outages

Client Responsibilities

Clients remain responsible for:

• setting up and maintaining their mobile call forwarding

• reviewing enquiry emails

• following up with callers directly

Subscription Billing

GhostDesk AI is billed monthly unless cancelled.

Clients may cancel their subscription at any time before the next billing cycle.

Script Updates and Support

We may make reasonable updates to greetings, prompts, and service wording in order to improve performance.

Clients may request minor wording adjustments relevant to their business.

Contact

For support or account queries, please contact:

ghostdesk.ai@proton.me